The Washington Post

Why Comcast’s $10 A Month Internet Isn’t All It’s Cracked Up To Be

By Cecilia Kang

May 9, 2014

Washington Post

PHILADELPHIA — As Comcast tries to win over regulators reviewing its controversial merger with Time Warner Cable, its well-honed lobbying campaign often highlights a company program offering Internet to low-income families.

In the Washington area, ads promoting the program, known as Internet Essentials, plaster the Metro and flood radio waves during the morning commute. In a recent video on Comcast’s Web site, NBC News reporter Andrea Mitchell touted the benefits of the program, which offers Internet for $10 a month to families whose children qualify for free or reduced-price lunches at school.

“Whether you’re researching George Washington for a history paper or searching for a job, Internet access is essential,” Mitchell said.

But many low-income consumers say accessing Comcast’s program isn’t so easy.

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The Sacramento Bee

Viewpoints: Make Sure Comcast Provides Low-Income Internet Access As Part Of Merger

By Delaine Eastin - Special To The Bee

Sep. 14, 2014

The digital divide remains as wide as the Central Valley for the poorest California children, but not because of a lack of interest among our low-income families. After a short news item aired on Spanish-language TV recently about an affordable home Internet offer, 2,700 calls jammed the call center – on a Friday night.

As a lifelong educator, I know access to affordable technology at school and at home is the great equalizer. Yet, with 25 percent of Californians lacking high-speed Internet access at home, we are a long way from granting equality to low-income Californians who remain stuck on the wrong side of the digital divide.

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Ars Technica

Comcast’s Internet For The Poor Too Hard To Sign Up For, Advocates Say

FCC urged to boost Comcast's commitments in Time Warner Cable merger.

by Jon Brodkin

July 23 2014

A California nonprofit says that a Comcast Internet service program for poor people is too difficult to sign up for, resulting in just 11 percent of eligible households in the state getting service.

Comcast had to create the $10-per-month Internet Essentials program in order to secure approval of its acquisition of NBCUniversal in 2011. About 300,000 households containing 1.2 million people nationwide have gotten cheap Internet service as a result, but the California Emerging Technology Fund (CETF) complains that the signup process is riddled with problems, a charge Comcast denies.

Comcast COO admits: "Retention agent... did a lot of what we trained him to do."

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